Capture, Route & Resolve HR Requests Faster
Built by HR professionals who've actually lived the inbox chaos. Centralize requests, automate workflows, and get hours back every week.
Sound Familiar?
The Shared Inbox Nightmare
Your team uses hr@company.com to centralize requests. Sounds organized, right? Wrong. Now you're color-coding emails, tagging each other in threads, and still missing urgent asks. Someone's tracking it in a spreadsheet. Someone else forgot to move it to the "In Progress" folder. It's chaos with extra steps.
The Slack Thread Black Hole
"Hey quick question..." at 4:47 PM on a Friday. Now it's Monday and buried under 200 messages. Was that resolved? Who knows.
The “Everything is Urgent” Burnout
Every request feels like a fire drill. "URGENT: Need my paystub NOW" sits next to "Quick question about parental leave" and "Can someone help with this harassment complaint?" You can't tell what actually needs immediate attention. So you treat everything like it's urgent, burn out by Wednesday, and still miss the thing that actually mattered.
The “Wrong Person” Spiral
Employee emails you about payroll. But you handle benefits. So you forward it to Mike. Mike's on PTO, so it sits. Employee follows up three days later, now frustrated. You apologize and loop in Sarah. Sarah asks for their employee ID. We're now on day 5 for a question that takes 2 minutes to answer.
🤝 HR teams are already saving hours every week 📈
Turn scattered requests into a system your whole team can see ✨
Customizable Intake Forms
Build forms that actually get you the info you need the first time. Need proof of an offer letter? Make file upload required. Handling a conflict? Add a confidential text box. Set it up once per category, and stop playing email tag for basic details.
No more "Did anyone handle this?" Auto-routing, real-time tracking, and visibility that proves HR isn't dropping the ball.
Auto-Routing Magic
Set up your team once: add users, assign them to categories, and let the system do the rest. Benefits questions flow to Sarah. Payroll issues go to Mike. Conflicts route to your HRBP. Everyone gets only the requests they're responsible for—automatically.
Response Templates
Build a library of response templates for questions you answer all the time. Set them up by category—one-click responses for PTO requests, benefits enrollment, policy clarifications. When a request comes in, pick your template, customize if needed, and hit send. What used to take 5 minutes now takes 30 seconds.
Insights Dashboard
Your analytics dashboard shows you what's really happening. "12 comp questions this month" or "Benefits confusion spiking this week." Spot the patterns, update your company resources, and address issues proactively. Stop answering the same question 15 times and start fixing the root cause. Available in with the pro plan
Slack Integration
Most teams live in Slack—so we meet you there. Get instant notifications when requests come in, see priority levels at a glance, and respond without switching tabs. Email notifications are great, but Slack integration means you never miss an urgent ask, even when your inbox is buried.
What makes HR Flowdesk different ⚡
We built this because enterprise ticketing systems weren't designed for HR. Here's why teams are switching.
Built by HR, for HR
This isn't an IT ticketing system retrofitted for people questions. HR Flowdesk was designed from day one for employee requests, HR workflows, and the human side of work. No "severity levels" or "incident reports"—just requests that feel like actual conversations.
Up and running today, not next quarter
You don't need IT approval, a implementation team, or a three-month rollout plan. Sign up, invite your team, set your routing rules, and you're live. Most teams are taking requests within the hour. We respect your time—you've got enough on your plate without managing a software project.
Pricing that makes sense for HR teams
Start free with up to 2 HR users and all core features. When you're ready to scale, our Pro plan is $49/month (or $470/year—save 20% with annual billing). Unlimited HR seats, Slack integration, analytics dashboard, and priority support. No per-agent fees. No surprise charges. No "contact sales for pricing." Enterprise tools start at $10K+ per year and lock you into contracts with features you'll never use.
Employees actually want to use it
When your request system says "Submit incident ticket" and asks for "severity classification," people give up and ping you on Slack instead. HR Flowdesk uses plain language and simple forms. It feels like asking HR for help, not filing a bug report. Higher adoption means fewer DMs, less inbox chaos, and requests that actually go through the proper channel.
Insights that help you work smarter
Enterprise tools give you SLA compliance rates and ticket velocity metrics. Cool. But what you actually need to know is: "Why are 10 people asking about the same policy this week?" Our analytics show trending questions, department patterns, and policy gaps—so you can update your resources and stop answering the same question over and over.
No bloat. Just what you need.
Enterprise tools are built for enterprises. You get modules you'll never touch, dashboards you'll never check, and complexity you don't need.
HR Flowdesk gives you intake forms, routing, tracking, templates, and insights. That's it. Everything you need. Nothing you don't.
HR Flowdesk vs. Enterprise Tools
HR Flowdesk
✅ Sign up
✅ Add your team
✅ Set routing rules
✅ Customize intake forms
✅ Start taking requests
✅ Done
Competitors
😰 Book a demo
🤝 Meet an SDR
💰 Get a quote
📋 Legal review
🛠️ Schedule implementation
👨💻 Loop in IT
📚 Train your team
🎓 Learn complex UI
⏰ Maybe go live in Q3
HR Flowdesk is NOT for you if:
❌ You love manually forwarding emails and playing detective to figure out who should handle what
❌ Color-coding your Outlook folders brings you genuine joy
❌ You think "Sorry, can you resend that employee ID?" is a totally reasonable fifth follow-up email
❌ Your favorite hobby is answering the same PTO policy question 47 times a month
❌ You believe tracking requests in a spreadsheet is "good enough" and "builds character"
❌ You're convinced that spending 6 months implementing an IT ticketing system is "totally worth it"
❌ You think $15K/year for enterprise software you don't understand is a smart investment
❌ You enjoy the thrill of never knowing if someone actually got back to an employee or not
❌ You prefer thinking about your dream HRIS stack instead of taking action today (way too long)
✺ Frequently asked questions ✺
-
Most teams are up and running in 30 minutes or less. Sign up, add your team members, set your routing rules, and you're ready to start taking requests.
-
Nope! HR Flowdesk is designed for HR teams to set up and manage independently. No coding, no IT involvement, no complicated configuration.
-
Absolutely. Our Free Plan gives you full access to core features with up to 2 HR users. You can upgrade to Pro whenever you're ready.
-
You'll need to upgrade to the Pro Plan, which includes unlimited HR users.
-
Yes! Annual billing saves you about 20%. You can switch billing frequency in your account settings.
-
We don't provide refunds for partial months or unused services, but you can cancel anytime and your subscription will remain active until the end of your current billing period.
-
No hidden fees, ever. You pay one flat rate based on your plan. We don't charge per employee or per request.
-
No. When you set up HR Flowdesk for your organization, you'll invite employees to create accounts. Once they're set up (it's quick and easy), they can submit and track their requests anytime. Only HR team members have access to manage and respond to requests.
-
HR Flowdesk is a workflow management tool, not a substitute for legal or professional HR advice. We recommend consulting with qualified legal or HR professionals for specific employment matters.
-
Absolutely! We offer setup guidance and training resources. Pro Plan users receive hands-on onboarding support.
-
We're here to help! Email us at hello@hrsuccesscentre.com for support. We will get back to your query within 24 hours.