IN THIS LESSON

In this role play, you’ll watch recruiter Nelly and a hiring manager align on a new requisition—and see how the intake stage can either embed bias or prevent it. Notice how early phrases like “culture fit,” “polished,” or “Canadian experience” can act as coded screens, and how Nelly surfaces them without blame: she reflects back the language, asks evidence-based follow-ups, and reframes criteria to business outcomes and must-have competencies.

Watch the tactics she uses to challenge assumptions while protecting the relationship—clarifying success metrics, proposing structured interviews, and committing to diverse, qualified slates. Also track the power dynamics at play: who sets the bar, who owns the decision, and how Nelly balances advocacy with partnership by using data, curiosity, and clear next steps. After the video, consider where subtle bias showed up, which moments shifted the conversation, and which phrases you’d borrow to interrupt bias constructively.

Take a moment to think about the intake conversation you just watched.

In your own words, reflect on the following:

🧠 How did Nelly surface and respond to biased language in this conversation?

💬What strategies did she use to challenge assumptions without damaging the relationship?

🛠 Where did you notice subtle bias or coded language from the hiring manager?

🌍 What power dynamics are at play between recruiter and hiring manager in this conversation?

Your reflection is a space for honest, personal insight—there are no wrong answers.